Credit will be provided to same method of payment. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Extended Low Price Promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”).
Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information. Microsoft reserves the right to modify or discontinue offers at any time. Void where prohibited or restricted by law. Extended return offer period limited to 5 device returns total per eligible customer. Not available for purchases by reseller customers.
Return process must be started within 60 days after customer received the device.
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